Communication is the key word to any business. On this occasion you failed. After ordering my pen l eventually recieved it three weeks later which put me behind by two weeks. Trying to speak to someon... See more
The customer service is terrible. They completely froze comms before i reached the mutually agreed target weight. They delayed prescriptions and lied about missed dosages every month. Poor
I have already paid for 2 jabs but U am around to receive the first one? Lack of communication and always a worry about delivery
Still waiting for my order very disappointed with the level of customer service they take the money then go off the grid it’s very stressful. Still waiting …. 91790 order number
UPDATE
Told they hav... See more
Avoid at all costs. Order placed on 28/11/25. A slew of excuses followed, the email replies from customer service were just AI slop filled with lies about thier partner pharmacy having delays etc with... See more
Avoid Avoid Avoid.
Ordered a three month subscription in Aug 2025.
First pen arrived fine.
Second pen arrived 4 weeks late.
Third pen arrived 5 weeks late.
Had to take 10mg with a 4 and 5 wee... See more
Ordered on the 25th November and as of 4th Jan still nothing received anything. Have called, left messages via the chat when it works and no replies other than a generic one stating couriers are havin... See more
I have been warned to avoid this company! They charged me the full price for a weight loss drug but did not ship it for two weeks. There was no communication whatsoever regarding the delay. I am on a... See more
Delivered late blame on Christmas strange Christmas is same date every year should be use to it by now and got no needles to inject Mounjaro with pen now waiting on them to turn up pens useless with o... See more
If I could give nothing I would! £750 (order no: 91297) taken and only 7.5mg pen delivered! Email after email spouting the same shit being told one thing then another blaming anyone else then themsel... See more
Ordered my £286 pen at the end of November, taken money still not recieved and its now the 8th January! Very unhappy put weight back on an cant afford to go elsewhere. Automated msgs sent out promis... See more
I strongly advise avoiding this service. I paid £295 for a purchase and was never sent anything. There has been no delivery and no resolution, resulting in a complete loss of my money.
Used to be a very good service but they have gone downhill FAST. I have been charged for 2 doses (one in November and one in December) but have received neither. Have contacted several times and been... See more
Waiting on the prescription for over a month with little to no update on why it was taking so long, automated responses from them. Would not recommend.
Purchased a 3 months plan 23rd November with EXPRESS DELIVERY
what a joke, emailed numerous time they were replied to, but no answer.
Asked when I could expect delivery never gave an actual da... See more
Please don’t ignore the bad reviews, my journey was nearly ruined because they kept my order back for so long . I now can’t order my normal dose as they left me so long! Look at reviews before u order... See more
Shockingly bad service and no refund after nearly a month. I was told I could cancel and be refunded only to hear after 25 days they have deducted a 75 pound charge for issuing a prescription even tho... See more
I’ll keep this review short and factual so others can find it fair and useful.
I purchased the Black Friday 3-pen bundle (2.5mg, 5mg, 7.5mg) as it appeared to be good value. At no point... See more
I have no communication with anyone so far , I have called many times and emailed no reply. I cant understand how can a business mot respond to their patients and not keep them updated ? However money... See more
Unfortunately I can't put no stars because one star would suggest that something happened
Purchased a 3-month black Friday deal.... 3 weeks before the next shot was due .. a big investment. Sh... See more
